1. WHERE ARE YOU BASED?
We are global worldwide distribution company based in United State.
2. HOW DOES SHIPPING WORK?
We are proud to partner with merchants and artisans from around the world to offer you the best prices and the most interesting products. This means that your order is shipped from regions of the world such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
As we ship directly from our distribution hub in these countries, your item may take 1 to 3 weeks to arrive. Don't panic if it doesn't arrive immediately, it is on its way (please email us for tracking).
We also offer international shipping options - wherever you are, you can buy from us!
3. THE TRACKING NUMBER ON MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
4. WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away at firstname.lastname@example.org and we'll help guide you through the process.
5. HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email to email@example.com and we'll get back to you as soon as we can.